Terms of Sales


The general terms and conditions of sale below govern, without restriction or reserve and exclusively, the pre-contractual and contractual relations between any user of the website www.istory.fr, hereafter "the User", and SUDE COMMUNICATION, registered in the RCS of Toulouse under the number 393 808 043 and whose head office is located 560 route de Marignac - 31430 Saint Elix Le Château and whose e-mail address is: contact@istory.fr, hereafter "SUDE".

In particular, they specify the conditions of order, payment, delivery and management of possible returns of the products offered for sale on the website www.istory.fr, hereafter "the Products", hereinafter "the Website".
These general terms and conditions of sale apply to the exclusion of all other conditions. They are accessible at any time on the Internet Site and will prevail, if necessary, over any other version or any other contradictory document.
SUDE may from time to time modify some of the provisions of its general terms and conditions. These modifications are enforceable from the time they are put online and cannot be applied to contracts concluded previously. Each purchase on the Website is governed by the general terms and conditions applicable at the date of the order.

By accessing the Website, the User undertakes to respect the General Terms and Conditions of the Internet ite contained therein.
By validating the order, the User consequently accepts without reserve the General Terms and Conditions of Sale and acknowledges having read and understood them.


To place an order, SUDE makes its website www.istory.fr available to the User. This site allows you to create and order books and products personalized with the User's personal photos.

The User has the possibility to check the details of his order, its total price and to correct any errors before confirming acceptance. It is the User's responsibility to check the accuracy of the order and immediately rectify any errors before confirming his/her purchase by accepting these General Terms and Conditions of Sale by ticking the box provided for this purpose and then proceeding with the payment of the order according to the means of payment made available on the Website.

The sale is final only after SUDE has sent, by e-mail, an acknowledgement of receipt accepting the order as confirmed by the User. This acknowledgement shall be sent within a maximum of 24 hours from the date of payment of the order.
Once confirmed, under the conditions described above, the order cannot be modified or cancelled, except in cases of force majeure.
Any order placed, validated by the User and confirmed by SUDE, on the Website constitutes the formation of a contract concluded remotely between SUDE and the User.
In the absence of proof to the contrary, the data recorded in SUDE's computer system shall constitute proof of all transactions concluded with the User.
SUDE reserves the right to cancel or refuse any order from a User with whom there is a dispute over payment of a previous order, or when the images transmitted are unsuitable in their quality or contrary to public order.
In case of refusal of an order, SUDE undertakes to inform the User and to cancel the payment for the said order.
The User may follow the progress of his/her order on the Website until it is shipped. As the Products are personalized, the User does not have the right to cancel, retract or return the Products ordered.


The sales prices indicated on the Website are in euros and include all taxes but exclude delivery charges which will be invoiced in addition and calculated prior to placing the order.
Offers and prices are firm and non-revisable for the period indicated on the Website. SUDE reserves the right to modify its prices at any time, but undertakes to apply the current prices indicated on the Website at the time of the order.

The average delivery time for orders is about 2 to 3 weeks, it may vary depending on the country of destination of the order. SUDE makes every effort to reduce this delay. The package will be delivered to the User, at the address indicated in the order, without signature in the mailbox, or at the post office in his absence.
The date of dispatch of the order will be communicated to the User by email. SUDE makes every effort to respect the delivery times mentioned above. SUDE cannot be held responsible for delays in delivery beyond its control and related in particular to any delay in the postal services.
Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in a single delivery.
If the Products ordered have not been delivered within 60 days after the indicative delivery date, for any reason other than force majeure or the User's fault, the sale may be cancelled at the User's written request under the conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the French Consumer Code. The sums paid by the User will be returned to him/her within fourteen (14) days following the date of termination of the contract at the latest, to the exclusion of any other compensation or deduction.

SUDE provides the User with several secure payment methods that are used at the end of the ordering process and allow validation:
Payment by credit card (CB, Visa or Mastercard): the debit is deferred when your order is shipped on condition that you have obtained prior authorization to debit your account from the appropriate payment centers, otherwise the order cannot be processed. Payment by credit card is irrevocable, except in case of fraudulent use of the card. In this case, the User may request the cancellation of the payment and the return of the corresponding sums.
Payment by promotional code: in the case of a commercial operation conducted by SUDE or one of its partners, promotional codes equivalent to discount amounts are issued. These codes may be used to pay for all or part of an order. In the case of an order for an amount less than the value of the promotional codes, the difference will not be refunded.

In accordance with the legal provisions in force, the consumer does not have the right to renounce the purchase, in accordance with Article L 221-28 of the Consumer Code created by Order No. 2016-301 of March 14, 2016.
Indeed, the Products marketed by SUDE constitute the supply of goods made to the consumer's specifications or clearly personalized.

Upon receipt of his order, the User must examine the Products and report to SUDE, without delay, any apparent defects and any discrepancies with the contractual specifications, i.e. any defects that can be quickly detected by careful and serious inspection.
Generally speaking, the User benefits from a "satisfied or reimbursed" guarantee and SUDE undertakes to reprint and ship at its own expense any non-compliant Product returned in its entirety by a User within seven (7) calendar days at the latest from the date of receipt of the Product by the User.

The Products sold on the Website comply with the regulations in force in France.
The Products supplied benefit by right and without additional payment, in accordance with the legal provisions:
- Of the legal guarantee of conformity, for the Products apparently defective, damaged or damaged not corresponding to the order,
- The legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the Products delivered and rendering them unfit for use.
It is recalled that under the legal warranty, the User has a period of two years from the delivery of the goods to take action against SUDE; He may choose between repair or replacement of the Product ordered, subject to the cost conditions provided for in Article L 217-9 of the French Consumer Code; he is exempt from providing proof of the existence of the Product's lack of conformity during the twenty-four months following delivery of the Product.
Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed upon presentation of the receipts.
Reimbursement of Products deemed to be non-conforming or defective will be made as soon as possible and at the latest within 90 days following SUDE's discovery of the non-conformity or latent defect.
Reimbursement shall be made by crediting the User's bank account or by cheque.

The shipping costs of the item(s) are the responsibility of the User. For any package return, the User must return it (them) by post, accompanied by the order form received by e-mail at the time of the initial order.

SUDE cannot be held responsible for the non-fulfilment of the concluded contract, on the one hand in case of force majeure, as defined by the courts, and on the other hand in case of fault of the customer or the unforeseeable and insurmountable fact of a third party to the contract.
The User is reminded that it is necessary for him to proceed with the backup of the data contained in the products purchased.
SUDE cannot be held responsible for the consequences resulting from the misuse of the Products and the User is responsible for what he or she puts online.
Under no circumstances shall SUDE, its directors, officers and employees be held liable for the legality of the content it hosts.
SUDE cannot be held liable in the following cases:
- Non-compliance with the legislation of the country in which the products are delivered, which it is up to the User to verify,
- In the event of misuse, professional use, negligence or lack of maintenance on the part of the User, such as in the event of normal wear and tear of the Product, accident or force majeure.
SUDE's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are defective, to the exclusion of any other prejudice.

They can be proposed by SUDE or by different partners. Their use is subject to certain conditions, in addition to any additional conditions that may be mentioned on the voucher containing the promotional code :
- The codes are only valid on the products specified on the Website. A code can only be used once per person and is non-refundable. Promotional codes cannot be accumulated. In order to benefit from the discount linked to the codes, it is imperative to enter them in the box reserved for this purpose when placing the order on the Website. If the User forgets the codes, SUDE will not be able to cancel the order, reimburse it, or renew it to take into account this promotion.

The promotional codes are valid only for the periods indicated on the voucher or on the Website, and are applicable to the total amount, including all taxes.

12.a DPMR (General Data Protection Regulations)

SUDE collects certain information from the User, including the User's first name, surname, date of birth, telephone numbers and e-mail address. This data is stored on a server outsourced by our service provider OVH -

These personal data requested are necessary in particular to process the order and to draw up invoices.
When the User places an order on the Website, 3 emails are sent to the User:
- A confirmation of the creation of his account, with a reminder of his identifiers;
- An order confirmation;
- A confirmation of shipment of the package.
These emails are sent automatically via the tool developed by our service provider Mailjet (Mailjet, 13 r Aubrac, 75012 PARIS, 01 40 28 08 42).
By adhering to the general terms and conditions of sale, the User consents to SUDE collecting and using this data for the performance of this contract.
When the User subscribes to the newsletters, he or she agrees to receive informational and promotional emails as well as good deals concerning SUDE's products, at a frequency of 2 per month maximum.
SUDE will not transfer the personal data of Users who will not receive any offers sent by partners.
The processing of information communicated via the Website complies with the legal requirements for the protection of personal data, with the information system used ensuring optimal protection of such data.
In accordance with Law 78-17 "Informatique et Libertés" of January 6, 1978, amended by Law n°2018-493 of June 20, 2018, the User has the right to question, permanent access, modification, opposition, rectification, deletion, portability and limitation of the processing of information concerning him/her and may exercise his/her rights by sending an e-mail to the following address: contact@istory.fr.
The User may unsubscribe at any time. To do so, he simply needs to click on the link at the end of the emails or to contact SUDE by letter RAR at the following address: 108, avenue saint germier - 31600 Muret - France or to
SUDE monitors traffic on the entire Website using the Google Analytics tool.

12.b Data security
 12.b.1 Photos

SUDE hosts the photos and creations of its Users free of charge for a maximum period of 3 months.
After this period, the photos or photographic works will be deleted, SUDE being under no obligation to keep the photographs and creations transferred by the User.
No guarantee of storage of the content transmitted in the context of the use of the services is provided to the User. SUDE cannot be held responsible for the deletion or erasure of this content.
SUDE undertakes to take all useful precautions to preserve the security of the photo data of its Users and in particular to prevent it from being used by an unauthorized third party, distorted or damaged without the User's consent. In particular, SUDE undertakes to respect all the technical prescriptions in accordance with the processing of the photos.
SUDE cannot be held responsible in the event of loss or accidental destruction of the User's data.

The entire content of the Website and Istory applications (illustrations, texts, labels, trademarks, images, videos) is the property of SUDE, its co-contractors or partners, who have granted SUDE the right to use and exploit it.
Any partial or total reproduction of the content by any process whatsoever and on any medium is subject to prior and express authorization from SUDE.
All information, content, files and software offered on the Website are protected by intellectual property rights (such as copyright and trademark law) recognized by French legislation and international conventions. SUDE grants the User a limited and non-exclusive license to access and use the Website and applications solely for the User's personal, non-commercial use.
Under no circumstances may the User download (other than for caching purposes), reproduce (other than by printing a single copy) or modify the Website or its content, in whole or in part.
The User may not reproduce, imitate, copy, sell, resell, visit or in any way exploit the Website or any part thereof for commercial purposes, except with the prior written consent of SUDE. SUDE shall in no event be liable for any infringement by a User of intellectual property rights owned by third parties arising out of the User's activities on the Website or through access to the Website.


If, in the performance of the obligations incumbent upon it, SUDE is held liable, the User may only claim damages and interest which may not exceed the total amount paid by the customer in settlement of the order in question.
Solely by placing an order on the Website, the User declares that he or she has the rights and/or authorisations necessary to reproduce on the Product ordered the personalisation elements transmitted to SUDE and thus not to infringe an intellectual or industrial property right, or the privacy of a third party, and in particular an element protected under the law on designs and models, trademarks, patents or copyrights.
SUDE refuses to reproduce any visual contrary to morality, which would infringe on the human rights of citizens, or which would present a type, and without this being restrictive: paedophile, pornographic, racist or violent.
The User therefore guarantees SUDE against any recourse by a third party due to the reproduction of the disputed element on the personalized Product or the use of the personalized Product by the User.
The User agrees to indemnify SUDE for any damage (including any compensation it may have to pay to third parties for any costs or fees it may have to bear in its defence) that it may suffer as a result of the dissemination on the Website of the images communicated to it by the User, any violation of these General Terms and Conditions of Sale or any illegal activity carried out as a result of any fault or negligence on the part of the User.

Complaints relating to the Products ordered may be addressed :
- either by mail to the following address Istory, Customer Service, BP218 - 31600 Muret - France.
- or by email via the contact form.
Likewise, Products returned in accordance with the present general terms and conditions must be sent to this address.

The parties shall not be held liable if the non-execution or delay in the execution of any of their obligations, as described herein, results from a case of force majeure, as defined in Article 1218 of the Civil Code.

All agreements concluded with SUDE as well as the present general terms and conditions are exclusively governed by French law.
In accordance with Article 6 of the United Nations Convention on International Agreements Concerning Goods of April 11, 1980, the application of this treaty is expressly excluded.

When the User uses Istory, he accepts the use of cookies. A cookie is a small text file in alphanumeric format deposited on the hard disk of the Internet user by the server of the visited Site or by a third party server. Istory uses cookies in order to provide a better browsing experience for the User. They also make it possible to improve the Website, to establish frequentation and use statistics, and also to adapt the presentation of the Website to the display preferences of your Terminal (language used, operating system used, etc.).
The User may not accept cookies. However, some features of the service may not function properly without the acceptance of cookies. The User may block or delete cookies by going to the settings of his or her Internet browser.
en supplément et calculés préalablement à la passation de la commande.

Les offres et les prix sont fermes et non révisables pour la période indiquée sur le Site internet. SUDE se réserve le droit de modifier ses prix à tout moment mais s’engage à appliquer les tarifs en vigueur indiqués sur le Site Internet au moment de la commande.